FAQs
What currency are the prices do I see in the site?
All prices are available in USD and CAD.
I just placed an order, when will it ship?
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. Once we have received the product(s) we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at desirescentials@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to desirescentials@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address with a description of the issues.
All prices are available in USD and CAD.
I just placed an order, when will it ship?
Items are individually handmade please allow 5-7 business days to process your order. Typical delivery time frame is between 7 to 10 business days.
Tracking will be provided once items are processed for shipment via confirmation text. Due to Covid-19 please allow for shipping delays.
Contact desirescentials@gmail.com for any questions about your order.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. Once we have received the product(s) we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at desirescentials@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to desirescentials@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address with a description of the issues.